Shipping and Returns

Shipping

We ship anywhere within the U.S. Shipping is free on orders over $50. Our processing time is 2-3 days. Afterwards, we mail your order with USPS Standard Shipping. Some of our products are made on demand, which increases the processing time. You can expect to receive these made to order products within 2-3 weeks after placing an order (see individual product descriptions for exact shipping and production times).

If you have any questions regarding your order status, you can contact us at info@purrsandwhiskers.com.

Returns and Exchanges

Your full satisfaction with your purchase is very important to us. You can return any item within 30 days of delivery and receive a full refund. You can also exchange an item for a different size within 30 days of receiving it.

If you would like to exchange or return an item, please e-mail us at info@purrsandwhiskers.com. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days, depending on your bank. To return your product, mail it to: 2780 S Jones Blvd #200-3897, Las Vegas, NV, 89146, United States. The return shipping cost is non-refundable.

Our policy lasts 30 days. If 30 days have gone by since you've received the item you purchased, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@purrsandwhiskers.com.