Shipping and Returns

We ship anywhere within the U.S. Shipping is free on orders over $50. Our processing time is 2-3 days. Afterwards, we mail your order with USPS Standard Shipping. Some of our products are made on demand, which increases the processing time. You can expect to receive these made to order products within 2-4 weeks after placing an order (see individual product descriptions for exact shipping and production times).

If you have any questions regarding your order status, you can contact us at info@purrsandwhiskers.com.

Your full satisfaction with your purchase is very important to us. You can return any item within 30 days of delivery and receive a full refund. For more details, please read our return policy below:

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since you've received the item you purchased, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@purrsandwhiskers.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@purrsandwhiskers.com and send your item to: 2780 S Jones Blvd #200-3897, Las Vegas, NV, 89146, United States.

Shipping
To return your product, you should mail your product to: 2780 S Jones Blvd #200-3897, Las Vegas, NV, 89146, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.