At Purrs and Whiskers, we believe in getting your feline favorites to you faster than a cat chasing a laser pointer! That's why we strive to ship your orders within 24 hours, because we know that when your kitty's tail starts twitching in anticipation, waiting is simply not an option. Plus, we love to spoil you and your furry friend even more - enjoy free shipping on orders over $100, because we know that a little extra treat for both you and your pet can go a long way. And guess what? Our love for cats knows no borders! We're thrilled to offer international shipping so that cat lovers worldwide can experience the joy of Purrs and Whiskers. Whether you're in San Diego or Singapore, we've got your back with fast, reliable, and purr-fectly global shipping options. After your order is shipped, you will receive an e-mail notification with a tracking number. To track your order please visit the USPS website or the UPS website.
We offer gift wrap for all of our products. If you would like to include gift wrap and a card to your order, select the gift wrap option above the product description. You can also add a personalized message at checkout.
If you have any questions regarding your order status or if you would like to request expedited shipping, please contact us at email@example.com.
Returns and Exchanges
We take your happiness as seriously as a cat chasing a laser pointer! If your purr-chase doesn't make you do a happy dance within 30 days of delivery, don't fret! We've got your back.
You can swap that not-so-purrfect item for another size or get a full refund - it's your choice, fur real! Just drop us a line at firstname.lastname@example.org, and we'll send you a prepaid return label faster than a cat pouncing on a feather toy.
Once we get your return, we'll work our magic and your refund will hit your credit card quicker than a catnap. It usually takes 3-5 business days, but that depends on your bank, not our kitty cat clock.
Send your item back to us at 12589 Cresta Way, San Diego, CA 92128, United States. And here's the kicker – we're covering the return shipping with that prepaid label we mentioned earlier. No extra cost to you, because we're all about making you smile!
Now, we don't want to be the grumpy cat in the room, but if it's been more than 30 days since your furry friend received their new treasure, we can't work our refund or exchange magic. Sorry, but even cats have limits!
To keep the return paw-sitive, your item should be unused and in the same condition you received it. We wouldn't want you to return a toy that's been through a cat-tastrophe, after all!
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.